Commissioning and Service Redesign
| Code | School | Level | Credits | Semesters |
| BUSI4046 | Business | 4 | 10 | Spring UK |
- Code
- BUSI4046
- School
- Business
- Level
- 4
- Credits
- 10
- Semesters
- Spring UK
Summary
In all health service organisations, services are evolving formally and informally. This module will look at the formal ways in which services change, in response to changing health needs and thus commissioning processes; and how organisations can respond through effective service re-design.
Target Students
Students registered on Executive MBA programmes, or other MBA or PG Dip BA programmes at the MBA Director's discretion.
Classes
- One 4-hour lecture
- One 7-hour lecture each week for 4 weeks
32 hours contact time over a one-week intensive block. Please note all non-lectures will be timetabled in the Business School
Assessment
- 70% Project 1: Individual Assignment (3000 words)
- 30% Presentation 1: Group Presentation (15 mins inc Q and A)
Assessed by end of designated period
Educational Aims
The attendee will understand and be able to apply that understanding of:- The determinants of health and disease, including inequalities in health- The health needs of populations and how they can be assessed (health equity audit and health impact assessment)- The evolution of services and the key drivers that determine their historical and current configuration- The drivers for change, including changes in need, care possibilities, workforce numbers and roles, and patient/public expectations- The methods by which changes in service provision can be determined (including the effects of central policy, IT, and local decision making)- Public consultation and patient involvement in health service commissioning and standard setting- Commissioning of services in the current NHS, including Practice Based Commissioning, and the balance of provision between sectors (primary and secondary care, for example)- Service redesign , the lessons from the past and the techniques for increasing successLearning Outcomes
Knowledge and understanding
This module develops a knowledge and understanding of:
The management of operations
People - the management and development of people within organisations
Customers and stakeholders - customer expectations, service and orientation
The management of the supply chain
Leadership and management of people within organisations - leadership, organisational behaviour and motivation
Intellectual skills
This module develops:
Being able to think critically and be creative: manage the creative processes in self and others; organise thoughts, analyse, synthesise and critically appraise. This includes the capability to identify assumptions, evaluate statements in terms of evidence, detect false logic or reasoning, identify implicit values, define terms adequately and generalise appropriately
Being able to solve complex problems and make decisions: establish criteria, using appropriate decision-making techniques including identifying, formulating and solving business problems; and the ability to create, identify and evaluate options; the ability to implement and review decisions
Using information and knowledge effectively in order to abstract meaning from information and to share knowledge, including the use of quantitative skills
Professional practical skills
This module develops:
The ability to conduct research and enquiry into business and management issues either individually or as part of a team through research design, the collection and analysis of qualitative data, synthesis and reporting
The ability to recognise the need for and initiate change and to be able to manage change