Management of Quality

Code

BUSI3116

School

Nottingham University Business School China

Level

3

Credits

10

Semesters

Spring China

Summary

PRE-REQUISITE   

Please note that for this module, the following pre-requisite applies:

           BUSI1085 Managing Operations in the Digital Enterprise or BUSI1074 Quantitative Methods 1b or BUSI2193 Business Operations Analytics or BUSI2109 Introduction to Business Operations

(Please ignore    Requisites: N/A     below)

Effect of quality thinking on business success. Historical introduction to the development of quality thinking. The need for quality in manufacturing and the service sector. Definitions of quality. Quality management definitions and concepts. The concepts of Total Quality Management. The Quality Gurus. The contributions of Deming, Juran, Freigenbaum, Crosby, Ishikawa, Shingo, Taguchi. Cultural change and empowerment for Total Quality. Continuous improvement, tools and techniques. Six Sigma and zero defect operations. Specification, tolerance and conformance, variation (common and special cases). Introduction to Statistical Quality Control. Quality techniques for design, Quality Function Deployment, Failure Mode and Effect Analysis. Managing service quality. Quality costing, performance measures and benchmarking. Quality management systems: auditing and certification. Other quality issues.

Re-assessment format is decided by the school.

Target Students

This module is available to all Business School students, subject to meeting the pre-requisites.

Classes

• One 2-hour seminar
• One 2-hour lecture each week for 11 weeks

11 two-hour lectures and 1 two-hour seminar. Please note all non-lectures will be timetabled in the Business School

Assessment

• 20% Coursework 1
• 80% Exam 1 (1-hour-30-minute): One 1.5 hours examination

Assessed by end of spring semester

Educational Aims

Learning Outcomes

Knowledge and understanding

This module develops a knowledge and understanding of:

•The dynamics of the global economy and international business &/or an awareness of cultural, legal/regulatory, political, and economic differences across countries &/or an appreciation of management issues from a global perspective.

•Customer expectations, service and orientation.

•The management and development of people within organizations.

•The development, management and exploitation of information systems and their impact upon organizations.

•The development of appropriate business policies and strategies to meet stakeholder needs within a changing environment.

•Develop and understanding of the issues involved and the management techniques employed in Quality Management, Total Quality, Six Sigma and Business Excellence.

•Understand the concepts of variation in goods and services and of Statistical Quality Control.

•Understand the concepts of advanced quality planning (FMEA, QFD, Taguchi's Robust Design).

•Understand the economics of quality.

Intellectual skills

This module develops:

•Effective qualitative problem solving and decision making skills.

•Effective quantitative problem solving and decision making skills.

•Analyse variation in manufacturing processes.

•Appreciate the techniques of quality improvement.

Professional practical skills

This module develops:

•Numeracy and quantitative skills including data analysis, interpretation and extrapolation

•The effective use of communication and information technology (CIT) skills for business applications.

•Apply Statistical Quality Control techniques such as control charts, process capability analysis and Six Sigma.

•Apply the techniques of advanced quality planning (FMEA, QFD, Taguchi's Robust Design)

Transferable (key) skills

This module develops:

•Effective oral and written communication skills in a range of traditional and electronic media.

•Effective self-management in terms of time, planning and behaviour, motivation, self-starting, individual initiative and enterprise.

•Use IT applications to understand the costs associated with quality control strategies.

Conveners

• Dr Chandra Ade Irawan