Human Resource Management in Service Work
| Code | School | Level | Credits | Semesters |
| BUSI2175 | Business | 2 | 10 | Spring UK |
- Code
- BUSI2175
- School
- Business
- Level
- 2
- Credits
- 10
- Semesters
- Spring UK
Summary
Service work definition and context; Different theoretical perspectives on the nature of service work and service management; Health care; Emotional Labour; Distinctive HRM practices in service work.
Target Students
Available to Part I Business School students who are studying/have studied BUSI2173/BUSI2179/BUSI2160 (HRM with International Perspective). Also available to Exchange students.
Co-requisites
Modules you must take in the same academic year, or have taken in a previous year, to enrol in this module:
- Human Resource Management with International Perspectives (BUSI2160)
- Human Resource Management with International Perspectives (BUSI2173)
- Human Resource Management with international Perspectives (BUSI2179)
Classes
- One 1-hour seminar each week for 2 weeks
- One 1-hour-30-minute lecture each week for 11 weeks
Assessment
- 100% Coursework: 2,500 word individual coursework. Reassessment of this module is 100% exam
Assessed by end of spring semester
Educational Aims
Examination of the distinctive nature of front line service work (i.e. involving interaction with a service recipient), and its implications for (HRM and organisational behaviour) management practices. Within this, there will also be a focus on the distinctiveness of health care work.Learning Outcomes
Knowledge and understanding:
• The dynamic and changing nature of business and the consideration of the future of organisations within the global business environment, including the management of risk.
• The management of customer expectations, relationships and development of service excellence.
• Leadership, management and development of people and organisations including the implications of the legal context.
• The development of appropriate policies and strategies within a changing environment to meet stakeholder interests.
• The need for individuals and organisations to manage responsibly and sustainably and behave ethically in relation to social, cultural, economic and environmental issues.
• The design, development of organisations, including cross-cultural issues, change, diversity and values.
Intellectual skills:
• Conceptual and critical thinking, analysis, synthesis and evaluation.
Professional practical skills:
• People management, to include communications, team building, leadership and motivating others.
Transferable (key) skills:
• Self-management and a readiness to accept responsibility and flexibility, to be resilient, self-starting and appropriately assertive, to plan, organise and manage time.
• Emotional intelligence and empathy.