Public Services Management
| Code | School | Level | Credits | Semesters |
| BUSI2144 | Business | 2 | 10 | Autumn UK |
- Code
- BUSI2144
- School
- Business
- Level
- 2
- Credits
- 10
- Semesters
- Autumn UK
Summary
We examine the development of, and current issues in, public services management to include public management, bureaucracy, leadership, e-government, public service
Target Students
Available to Part I or Part II Business School students who have taken BUSI1029 (UK)/BUSI1055 (Malaysia)/BUSI1086 (China) Organisational Behaviour. Also available to Exchange students
Co-requisites
Modules you must take in the same academic year, or have taken in a previous year, to enrol in this module:
- Organisational Behaviour (BUSI1029)
- Organisational Behaviour (BUSI1055)
- Organisational Behaviour (BUSI1086)
Classes
- One 2-hour seminar
- One 1-hour-30-minute lecture each week for 11 weeks
11 x 1.5 hour lecture engagement session 1 x 2 hour seminar
Assessment
- 100% Coursework 1: 2,500 words
Assessed by end of autumn semester
Educational Aims
The module aims to provide students with an understanding of the key management challenges facing public sector managers across the world. It does so by critically examining the management themes that have particularly important implications for the management of contemporary public services.Learning Outcomes
Knowledge and understanding
This module develops a knowledge and understanding of:
• The dynamic and changing nature of business and the consideration of the future of organisations within the global business environment, including the management of risk
• The development, access and operation of markets for resources, goods and services
• The management of customer expectations, relationships and development of service excellence
• The management of resources
• The management of outsourcing
• The development of appropriate policies and strategies within a changing environment to meet stakeholder interests
• The need for individuals and organisations to manage responsibly and sustainably and behave ethically in relation to social, cultural, economic and environmental issues
• The design, development of organisations, including cross-cultural issues, change, diversity and values
• A range of contemporary and pervasive business and management issues including (at the time of writing) business innovation, leadership, knowledge management, risk management, performance management and privatisation.
Intellectual skills
This module develops:
• The ability to analyse facts and circumstances to determine the cause of a problem and identifying and selecting appropriate solutions
• Conceptual and critical thinking, analysis, synthesis and evaluation
Professional practical skills
This module develops:
• Self-analysis and awareness/sensitivity to diversity in terms of people and cultures. This includes a continuing appetite for development.
Transferable (key) skills
This module develops:
• Communication and listening including the ability to produce clear, structured business communications in a variety of media
• An awareness of the interpersonal skills of effective listening, negotiating, persuasion and presentation and their use in generating business contacts
• Ability to work with people from a range of cultures